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Software as a Service or SaaS refers to a cloud service which helps consumers access software applications online. These applications are hosted on the cloud and used for multiple purposes by companies as well as individuals.

Scalability

Since SaaS systems are cloud-based, they are easily scalable and can be quickly integrated with other similar systems. So telecom users don’t need to buy additional software or servers — only a new SaaS offering has to be enabled. Also, the SaaS provider effectively makes the server capacity available to the user.SaaS vendors help you receive upgrades and updates as soon as they are ready, saving time and resources.Performance monitoring tools provide useful data on utilisation of computer resources, and it makes sense to invest in them.

Enhanced Security

Since SaaS-based data is hosted on the cloud and backed up by the provider, it is typically more secure than traditional systems. If there is a security emergency that hits the company server or an employee’s computer, most data remains secure on the servers and database of the SaaS provider. This is also useful as employees often use their personal devices for office work, and these can be susceptible to data loss. But as the data is held on the cloud instead of the employee’s personal device, it remains secure.

Saving Costs

The monthly or annual subscription fees paid by companies for using SaaS apps are much easier to budget for. SaaS systems often come with the flexibility to change or cancel the subscription.Money is also saved on capital expenditure involving infrastructure and hardware as well as hiring staff to manage the application. Besides the lower up front costs linked with installing and implementing the system (which needs to be integrated with other software systems), SaaS also leads to lower maintenance. The pay-as-you-go pricing models enable companies to pay only for what they are using and cut down heavy licensing fees.

Easy to Use

SaaS apps can be accessed through the Internet and a number of mobile devices. The quality and consistency of user interfaces have also greatly improved in the past few years, and the adoptability learning curve is low.Thus employees who have recently joined a telecom company can easily and quickly learn how to use SaaS applications. Good SaaS applications offer tutorials and guides to empower people using the software for the first time.For telecom companies it is helpful to do some homework before latching on to a SaaS system to ensure that it has strong back-end support.

Powerful Tool for your
Customer

WSaaS providers generally price applications on a per-user basis and/or per business basis, sometimes with a relatively small minimum number of users and often with additional fees for extra bandwidth and storage. SaaS revenue streams to the vendor are therefore lower initially than traditional software license fees, but are also recurring, and therefore viewed as more predictable, much like maintenance fees for licensed software.Some SaaS applications are free to the user, with revenue being derived from alternate sources such as advertising, or upgrade fees for enhanced functionality. Examples of free SaaS applications include large players such as Gmail and Google Docs, as well as smaller providers like Wave Accounting and Freshbooks.In addition to characteristics mentioned above, SaaS sometimes provides:

  • More feature requests from users, since there is frequently no marginal cost for requesting new features
  • Faster new feature releases, since the entire community of users benefits
  • Embodiment of recognized best practices, since the user community drives the software publisher to support best practice.
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Powerful Tool for your
Customer

Software as a service (SaaS) is an alternative to the standard software installation in the business environment (traditional model) where a user has to build the server, install the application and configure it.In SaaS, the user does not pay for the software itself. Instead, it works like a rental. They have the authorization to use it for a period of time and pay for the software that they are using.

  • Reduced time to benefit
  • Lower costs
  • Scalability and integration
  • New releases (upgrades)
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